How to Make a Complaint
We hope that you will be pleased with the service provided. In the unlikely event you wish to raise a concern, You should contact us in the first instance on +44 (0)20 3026 0866.
If We are unable to resolve your concern and you wish to raise a formal complaint, please write to us at the following address:
Customer Services Manager
Leasehold Services Ltd
3rd Floor, 86-90 Paul Street,
London, EC2A 4NE
Or send us an email to: support@leaseholdservices.com
Once received, we will acknowledge your complaint and a dedicated member of our team will carry out a full investigation. We aim to provide an outcome to complaints within 5 working days.
For more complex cases, We may need more time to issue Our response. We aim to keep all of our customers updated with any
developments during Our review. In any event, within 8 weeks of
receiving a complaint, all customers will be sent:
– a final response; or
– a response which explains why the complaint is not yet resolved and when we expect to issue Our final response.
Please make sure You always quote the Warranty number from the schedule.
This complaints procedure does not affect your statutory rights.
Finance Complaints
In the unlikely event you wish to raise a concern, You should contact via email at customerservices@finance.zerodown.lease or give us a call on our finance support line +44 (0)20 3026 0866.
If we are unable to resolve your complaint to your satisfaction, you may have the right to refer your complaint to the Financial Ombudsman Service. This would need to be within 6 months of our final response to your complaint. You can contact them at:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: +44 (0)80 0023 4567
Website: www.financial-ombudsman.org.uk
